Welcome to Melbourne Cabs 24. These Terms of Service (“Terms”) govern your use of our website, melbournecabs24.com, and our taxi, cab, airport transfer, and related transportation services.
By using our website or booking or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Our Services
Melbourne Cabs 24 provides taxi, cab, airport transfer, and related transportation services in and around Melbourne, Victoria.
Our services may include:
- Airport transfers.
- Local and metropolitan taxi services.
- Pre-booked transportation.
- Point-to-point transfers.
- Business and private transportation.
- Other transportation services offered through our website or by direct arrangement.
Service availability may depend on vehicle availability, location, traffic, weather, operational circumstances, and other factors.
2. Bookings
When making a booking, you agree to provide accurate and complete information, including where applicable:
- Your name.
- Contact telephone number.
- Pickup address.
- Destination address.
- Date and time of travel.
- Number of passengers.
- Luggage requirements.
- Flight details for airport transfers.
- Any other information reasonably required to provide the service.
You are responsible for checking that your booking details are correct.
A booking may not be considered confirmed until Melbourne Cabs 24 has accepted or confirmed the booking.
3. Booking Changes
If you need to change your booking, please contact us as soon as possible.
Changes are subject to vehicle and driver availability. We cannot guarantee that changes requested shortly before the scheduled pickup time can be accommodated.
Changes to pickup location, destination, passenger numbers, vehicle requirements, or travel time may affect the applicable fare.
4. Cancellation and No-Show
You may cancel a booking by contacting Melbourne Cabs 24 using the contact details provided on our website.
Cancellation fees may apply depending on the type of booking, how close the cancellation is to the scheduled pickup time, and any costs already incurred in arranging the service.
If a passenger does not appear at the agreed pickup location within a reasonable waiting period and cannot be contacted, the booking may be treated as a no-show and a cancellation or applicable service fee may apply.
Any specific cancellation terms communicated at the time of booking will take precedence where applicable.
5. Airport Transfers
For airport bookings, passengers should provide accurate flight information where requested.
We may monitor flight information where such information is available to us, but we do not guarantee that every flight delay, cancellation, gate change, or operational disruption will be identified automatically.
Passengers should contact us as soon as reasonably possible if their flight details change.
Airport pickup procedures may be subject to airport rules, designated pickup areas, waiting restrictions, parking requirements, and other conditions imposed by the relevant airport authority.
6. Passenger Responsibilities
Passengers must:
- Provide accurate booking information.
- Be ready at the agreed pickup location and time.
- Follow reasonable instructions from the driver.
- Treat drivers, vehicles, and property with reasonable care.
- Comply with applicable laws and safety requirements.
- Use seat belts where required.
- Ensure children are appropriately secured in accordance with applicable law.
Passengers must not:
- Damage or deliberately misuse the vehicle.
- Threaten, abuse, harass, or assault the driver or other passengers.
- Smoke in a vehicle where smoking is prohibited.
- Consume prohibited substances in the vehicle.
- Engage in unlawful or dangerous behaviour.
Melbourne Cabs 24 may refuse or terminate a journey where reasonably necessary for safety, legal, or operational reasons.
7. Children and Child Restraints
Passengers travelling with children are responsible for providing any required child restraint unless a suitable restraint has been specifically arranged with Melbourne Cabs 24.
Passengers should inform us of any child-seat or accessibility requirements at the time of booking so that we can determine whether the requested service can be provided.
8. Luggage and Personal Belongings
Passengers are responsible for their luggage and personal belongings.
Luggage must be of a reasonable size and quantity for the vehicle booked. Additional or unusually large luggage may require a different vehicle or prior arrangement.
Melbourne Cabs 24 is not responsible for personal belongings left in a vehicle except to the extent liability cannot lawfully be excluded.
If you leave an item in a vehicle, please contact us as soon as possible. We will make reasonable efforts to assist with recovering lost property.
9. Fares and Payments
Fares may be calculated based on factors such as distance, time, applicable rates, booking type, tolls, waiting time, airport charges, surcharges, or other applicable costs.
The fare quoted at the time of booking may be an estimate unless expressly stated otherwise.
Where additional charges apply, these may include:
- Tolls.
- Waiting time.
- Airport or location fees.
- Additional stops.
- Changes to the original journey.
- Additional passengers or luggage where applicable.
- Cleaning or damage charges caused by a passenger.
Payment must be made using the payment method agreed at the time of booking.
10. Traffic, Delays, and Travel Times
Estimated travel times are provided for guidance only.
Traffic congestion, road closures, accidents, weather, public events, construction, airport conditions, and other circumstances may cause delays.
We do not guarantee a particular arrival time unless expressly agreed in writing.
Passengers are responsible for allowing sufficient travel time, particularly when travelling to an airport, train station, event, or other time-sensitive destination.
11. Service Delays or Cancellations
We will make reasonable efforts to provide services at the agreed time.
However, we may experience delays, cancellations, or changes because of circumstances outside our reasonable control, including:
- Severe weather.
- Traffic incidents.
- Road closures.
- Vehicle breakdowns.
- Driver availability.
- Airport restrictions.
- Government requirements.
- Emergencies.
- Natural disasters.
- Industrial action.
- Other circumstances beyond our reasonable control.
Where reasonably possible, we will notify you of significant changes affecting your booking.
12. Website Use
You agree to use melbournecabs24.com only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Interfere with website security or operation.
- Introduce malicious software or harmful code.
- Copy, reproduce, or exploit website content without permission.
- Use automated systems to misuse or overload the website.
We may suspend or restrict access where we reasonably believe that the website is being misused.
13. Website Information
We make reasonable efforts to keep information on our website accurate and up to date.
However, information regarding fares, availability, services, operating conditions, and other matters may change without notice.
Website information should not be treated as a guarantee that a particular vehicle, service, fare, or availability will be provided unless expressly confirmed by Melbourne Cabs 24.
14. Third-Party Services
We may use third-party providers for services such as payment processing, booking systems, communications, mapping, technology, or other business functions.
Where you use a third-party service, that service may be subject to its own terms and privacy policy.
We are not responsible for the acts or omissions of independent third-party service providers except to the extent required by applicable law.
15. Intellectual Property
Unless otherwise stated, content on our website, including text, logos, graphics, images, design elements, and other materials, is owned by or licensed to Melbourne Cabs 24.
You may view and use the website for your personal and legitimate business purposes, but you must not reproduce, modify, distribute, sell, or commercially exploit our content without our prior written permission.
16. Limitation of Liability
To the maximum extent permitted by law, Melbourne Cabs 24 will not be responsible for indirect, incidental, special, or consequential loss arising from your use of our website or services.
Nothing in these Terms excludes, restricts, or modifies any right, guarantee, warranty, or remedy that cannot lawfully be excluded, restricted, or modified under applicable Australian law, including rights that may apply under the Australian Consumer Law.
Where liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law.
17. Personal Property and Vehicles
Passengers must not intentionally damage a vehicle or its equipment.
Where a passenger causes damage, excessive soiling, or other loss through intentional, reckless, or unlawful conduct, Melbourne Cabs 24 may seek reasonable costs associated with cleaning, repair, replacement, or other resulting loss, subject to applicable law.
18. Refusal or Termination of Service
We reserve the right to refuse or terminate a booking or journey where reasonably necessary, including where:
- The passenger presents a safety risk.
- The passenger is abusive, threatening, or violent.
- The passenger engages in unlawful conduct.
- The vehicle is unsuitable for the passenger or luggage requirements.
- Continuing the journey would breach applicable law or safety requirements.
- The passenger provides materially inaccurate booking information.
Where a journey is terminated due to passenger misconduct or unlawful behaviour, applicable charges may still apply.
19. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
20. Complaints and Customer Support
If you have a complaint or concern about a booking or service, please contact Melbourne Cabs 24 as soon as reasonably possible.
We will make reasonable efforts to investigate and resolve legitimate complaints.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date.
Your continued use of our website or services after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.
22. Governing Law
These Terms are governed by the laws of Victoria, Australia.
You agree that disputes relating to these Terms or our services will be subject to the applicable courts and laws of Victoria, subject to any mandatory rights or remedies available under Australian law.
23. Contact Us
If you have questions about these Terms or our services, please contact:
Melbourne Cabs 24
Website: melbournecabs24.com
Email: melbournecab24@gmail.com
Phone: (+61) 03 9111 9974
Last Updated: 22 August 2026
Note: This is a general Terms of Service template and should be reviewed against Melbourne Cabs 24’s actual booking, cancellation, payment, refund, driver, and licensing arrangements before publication.